BlessingBoxCo's Lost Package Policy

Key Information Regarding Lost Packages.

Lost Package (Due to Shipping Carrier)

1. Reporting a Lost Package:

  • If your package hasn’t arrived within the expected delivery time, please contact us at blessingboxcompany@gmail.com within 7 days of the expected delivery date.
  • Please include your order number and any tracking information you have received.

2. Investigation Process:

  • We will work with the carrier to investigate the issue and determine the package status.
  • Investigations may take up to 14 business days as we await updates from the carrier.

3. Resolution:
If your package is confirmed lost, we will issue a full refund for the original order amount. Please note:

  • You will need to place a new order on our website to receive a replacement package.
  • If you have any issues reordering, please reach out, and we will assist you.

4. Exceptions:

  • BlessingBoxCo. is not responsible for packages marked as "Delivered" by the carrier. In such cases, we recommend checking with neighbors or your local post office for more information.
  • We also encourage you to double-check the shipping address you entered at checkout to avoid delivery issues.

We appreciate your understanding! For any questions or concerns, don't hesitate to contact us at blessingboxcompany@gmail.com.

Address Error or Incorrect Information

1. Customer Responsibility:

  • It is the customer’s responsibility to provide the correct shipping address at the time of purchase.
  • We encourage customers to double-check their information before completing an order to avoid issues.

2. Resolution:

  • In cases where the package is marked as delivered but the address provided was incorrect, we are unable to issue a refund or replacement.
  • The customer should contact the carrier (such as the post office or courier) for assistance in locating the package.
  • If the customer requests a refund, it will not be processed as the delivery was completed successfully based on the information provided at checkout.

3. Exception:

  • If the mistake was on our end (e.g., we made an error with the address), we will gladly take responsibility and offer a solution.